FAQs
Products
What are your jackets made of?
Our leather styles use genuine lambskin or cowhide leather, our truckers and some bombers use genuine suede, and we also offer shearling-lined aviators, nylon MA-1 flight jackets, satin bombers and wool-blend varsity jackets. The exact material, lining and hardware are listed on each product page.
How do I choose my size?
Check the size guide on the product page and measure your chest. If you are between sizes, or plan to layer knitwear under your jacket, we suggest sizing up.
How should I care for a leather jacket?
Wipe with a soft, slightly damp cloth and use a leather conditioner from time to time. Store on a wide hanger away from direct heat and sunlight. Do not machine wash leather or suede.
Orders and delivery
Where do you ship from?
All orders are shipped from our location in Quincy, Illinois, United States.
Which carriers do you use?
We ship with USPS, UPS and FedEx.
How long does delivery take?
Orders are processed within 1 to 2 business days (Monday to Friday). Carrier transit typically takes 4 to 6 business days, so the estimated total is 5 to 8 business days.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
How much does shipping cost?
A flat rate of $7.00 applies to all US orders.
How do I track my order?
You will receive a shipping confirmation email with tracking details once your order ships. See our Track Your Order page. If you have not received tracking details within 3 business days, contact us.
Can I change or cancel my order?
Orders can only be changed or cancelled before they ship. Email us as soon as possible at support@jacketloft.store.
Payment
What payment methods do you accept?
We accept the payment methods shown at checkout. See our Payment Policy for details.
Returns
What is your return policy?
You can return unworn items within 30 days of delivery. You pay return shipping for personal reasons such as size or change of mind; we pay return shipping for damaged, defective or incorrect items reported within 7 days of delivery. Refunds are issued within 10 business days of approval. We do not accept direct exchanges and do not charge a restocking fee. See our Return and Refund Policy for full details.
Still need help?
Business Name: Jacketloft
Business Address: 1623 N 2nd St, Quincy, Illinois 62301, United States
Business Email: support@jacketloft.store
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Live Chat: Available 24/7